At yoroveda.com, we strive to ensure you have a seamless and satisfying shopping experience. Our Return & Exchange Policy is designed to be simple, customer-friendly, and transparent.
1. Return and Exchange Window
You may return or exchange eligible products within 7 days of delivery. Please refer to the product detail page for the applicable return/exchange window.
2. Eligibility Conditions
To qualify for return or exchange:
- Items must be unused, unwashed, and undamaged.
- All original tags, packaging, and boxes (including shoe boxes) must be intact.
- If a Seal Tag is provided, it must remain unbroken.
- Returns must be initiated from the “My Orders” section.
3. Return Methods
- a) Pick-Up: Available in most locations. Our agent may conduct a quick quality check before accepting the return.
- b) Self-Ship: If pick-up is unavailable, you may self-ship the product. Return shipping cost will be credited to your FaceWearElite wallet upon valid courier receipt and quality check.
4. Exchange Policy
We offer exchange:
- For size or color mismatch.
- For defective or wrong items.
- For another product of equal or higher/lower value.
Exchange Notes: - If the new item is costlier, you pay the difference.
- If it’s of lesser value, we refund the balance.
- Exchange is subject to stock availability and serviceable pin code.
- Exchange item will be delivered at the same address.
5. Exceptions (Non-Returnable / Non-Exchangeable Items)
- Innerwear, lingerie, briefs, swimwear, shapewear bottoms
- Socks, mittens, wristbands
- Beauty & personal care products
- Fine jewelry, watches, sunglasses
- Customized or made-to-order items
- Items marked as “Final Sale” or non-returnable on the product page
6. Refunds
Refunds are processed:
- Within 1–3 business days for wallet credit/NEFT
- Within 5–7 business days for card/bank transactions
Refunds will be issued to:
- The original payment method or
- FaceWearElite wallet (in some cases)
Refund Not Initiated If:
- Item fails quality check
- Tags or packaging missing
- Product used or damaged
7. Return Denial and Re-Shipment
If the returned item fails our quality check:
- Return will be declined.
- The product will be re-shipped to your original address.
- No refund will be issued.
8. Process to Initiate a Return/Exchange
- Go to "My Orders" in your yoroveda account.
- Click on "Return" or "Exchange".
- Choose the item and reason.
- Select pick-up or self-ship.
- Keep the item ready with all packaging.
For self-ship, please include a note with your Order ID and Return ID, and send it to our designated return address (mentioned in our Shipping & Delivery section).
9. Fair Usage Policy
We reserve the right to refuse returns/exchanges to accounts showing an excessive pattern of returns or misuse.
10. Contact Us
Need help? Reach out via support@yoroveda.com or through the “Help” section on your dashboard.